Return & Refund Policy

At Stairsnosing, we strive to provide the highest level of customer satisfaction and ensure that all of our products meet your expectations. However, if you are not completely satisfied with your purchase, we are here to help.

Return Policy

Stairsnosing offers a free return policy without any restocking fee. 
We accept returns within 30 days of receipt of the item.
Items must be in their original condition and packaging, with all tags and accessories attached.
Customers will get a return label through download or print.
Please contact our customer service team at contact@stairsnosing.co.uk to initiate a return.

Damaged or Defective Items

If you receive an item that is damaged or defective, please contact our customer service team immediately at contact@stairsnosing.co.uk.
We will provide a return shipping label, if necessary, and process a replacement or refund as soon as possible.

Refund: We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 11 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we approved your return, please contact us at contact@stairsnosing.co.uk 

Customer Support: 9:00AM to 4:00PM (Monday to Friday)

Stairs Nosing
VAT No: GB379295832
Company Number: 12731462

Email: contact@stairsnosing.co.uk
Phone: 01143609100
Address: 58 Ormonde crescent, Hexthorpe, DN4 0GP, Doncaster, United Kingdom
Mon-Fri: 9:00am - 4:00pm